Privacy policy

Privacy Policy
Last updated: April 22, 2025

At Reliefscape, we care deeply about your privacy and are committed to protecting your personal information. This Privacy Policy describes how Reliefscape (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from [reliefscape.com] (the “Site”), use our services, or communicate with us.

By accessing or using our Site and Services, you agree to the practices described in this Privacy Policy. If you do not agree with our policies, we encourage you not to use our services.

🌀 Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, legal obligations, or for other operational reasons. When we do, we’ll post the revised version with an updated date at the top of this page. We encourage you to review this policy regularly.

🧾 What We Collect and Why

We collect and use your information to provide, improve, and personalize our Services. Here's how:

📍 Information You Provide Directly:

  • Contact Information – Name, email, address, phone number.
  • Order & Billing Information – Shipping and billing address, payment method, email, phone number.
  • Account Details – Username, password, security credentials.
  • Customer Support Communications – Emails, messages, and feedback.

🧠 Information We Collect Automatically:

Through cookies and similar technologies, we collect:

  • Device type, IP address, browser, and OS
  • Browsing behavior on our Site
  • Purchase and interaction history

For details on cookies used by our Shopify-powered store, visit https://www.shopify.com/legal/cookies.

🔄 Information from Third Parties:

We may receive information from:

  • Shopify and other ecommerce tools
  • Payment processors
  • Advertising and analytics partners

🎯 How We Use Your Personal Information

  • To process orders and deliver your purchases
  • To communicate with you (order updates, support)
  • To personalize your experience
  • To improve our services
  • For marketing, if you opt-in
  • For legal and fraud prevention purposes

You can opt out of promotional messages at any time via the unsubscribe link in our emails.

🍪 Cookies & Tracking

Cookies help us remember your preferences and understand how you use the site. You can manage cookies through your browser settings. Please note that disabling cookies may impact the functionality of the Site.

Our site does not currently respond to “Do Not Track” signals from web browsers.

🔒 Sharing Personal Information

We may share your personal information:

  • With service providers who assist with shipping, payment, marketing, and analytics
  • With advertising partners (if opted in)
  • To comply with legal obligations
  • In the case of a business transfer (e.g., merger or acquisition)

We do not sell your personal information or use it to infer characteristics.

🧒 Children’s Privacy

Reliefscape does not knowingly collect personal information from children under 13. If you believe we have received such data, please contact us to have it deleted.

📍 Your Rights & Choices

Depending on your location, you may have the right to:

  • Access or request your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to certain data uses
  • Withdraw consent for marketing communications

To exercise your rights, email us at support@reliefscape.com. We may need to verify your identity before completing your request.

We will never discriminate against you for exercising your privacy rights.

🌍 International Users

If you are located outside of the United States, please be aware that your information may be transferred to, stored, and processed in the United States. We take steps to ensure appropriate safeguards are in place for such transfers.

🛡️ Security & Retention

We implement reasonable physical, technical, and organizational measures to protect your personal data. However, no method is 100% secure.

We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

📬 Contact Us

For any questions or concerns about this Privacy Policy or your data:

📧 support@reliefscape.com